Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team through convenient channels: live chat for urgent matters, email for documented requests, or phone for direct help. Provide your account ID and any screenshots when reporting deposit, withdrawal or verification issues. Response times depend on the channel chosen; urgent account-related matters are prioritised during local support hours. We accept documents via email attachments for verification.
| Department | Contact |
|---|---|
| Customer support | Live chat 24/7 - [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Payments | [email protected] |
| Privacy | [email protected] |
| Phone | +61 2 9384 2761 |
| Working hours | Mon-Fri, 09:00-18:00 AEST |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or when you need to send explanations or documents. Please include a clear subject line, your full name, up-to-date contact details and any relevant account ID. This helps us process your enquiry faster and avoids delays caused by missing information.
Send us a message
Response Time
Contact our support team via live chat or email. Most inquiries are answered within one business day. Simple account or payment questions are usually quick; complex verification or security cases may take longer depending on the issue and required checks. We'll keep you updated by email and in your account until the matter is resolved.
Feedback
Got feedback, suggestions or ideas to improve the site? Send them via the feedback form or live chat. All messages are reviewed carefully and feed into product updates, site fixes and promotions. Your input helps us prioritise changes and improve the experience for everyone. Thanks for taking the time to tell us what you think.